5 steps to produce an effective dashboard
When you think of tools that can help your business; the dashboard should be the first one that...
Service management (2)
Vanilla Help Desk or scalable software?
“We are looking for an out-of-the-box Help Desk tool”, “Do you have a demand template that applies...
Use of API benefits help desk software
Today, it is sometimes difficult to discuss software development technologies without making some...
Maximize customer satisfaction with self service portal
In an age where technology is increasingly focused on the timely delivery of services, self-service...
Have you defined your service level agreements?
We all seek to provide better service, faster, more effective and more efficient service,...
It’s all about customer-oriented service management
A few years back, the point of contact for IT departments was the helpdesk or support center, which...
7 under performance indicators for IT services
Nowadays, everything is about performance. And there’s always room for improving productivity....
5 skills sets for an effective management of the IT team
The IT manager is a multidisciplinary artist who is at the center of the company. A virtuoso of...
5 reasons to focus on service to users
The daily challenges of IT professionals could be compared to a soccer team competing for the world...
Service management solution for cost reduction
While the sun began entering his workspace, he was already working. John’s thoughts were all about...
The 4-part ITSM intuitive solution
Like the entrepreneur who has the flair to seize the right opportunities, intuition in Service...
Automated service management, patient prioritized
Ensuring optimal continuity of patient care while streamlining costs is a real challenge....
Sequential automated task management, an asset?
Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...
The benefits of an effective management of your knowledge base
For any organization, good knowledge management is essential and directly affects the continuity of...
Hindered by your current IT service management software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...
The challenges of meeting core goals in healthcare IT
Nothing requires 99.99% uptime and high resolution speed more than healthcare. Patient outcomes...
4 essential elements | Effective management of citizens’ demands
For any organization, service management is a key issue. Applications are numerous and their...
4 key points to consider before you kickstart your Service Catalogue
Many organizations today are improving their Service Catalogue…which is a core artifact required to...