Change management

If there’s one inevitable thing in IT service management (ITSM), it’s change. Change requests...

One of the only constants in the business world is change. Companies are connected through their...

Most modern businesses, government agencies and other organizations that take their information...

True story. Your manager wants to build a bridge between your ticketing tool (helpdesk or service...

ITIL service desk management offers best-practice solutions for clients and users in today's...

Evolution, transition, transformation, modification or variation of services. So many terms that...