5 reasons to focus on service to users
The daily challenges of IT professionals could be compared to a soccer team competing for the world...
Reducing costs with a service management solution
As the morning sun streamed into his workspace, John was already immersed in his thoughts about the...
Automation serving business efficiency
Efficiency is the bottom line of most businesses, especially for the IT department in today’s...
Activate your ITSM process automation
Automate processes related to the delivery of your IT services is more than just asset. Automation...
Is the value of your IT services acknowledged?
It starts with a brief morning meeting between two managers of a large service company. One comes...
Change management: a transitory methodology
Evolution, transition, transformation, modification or variation of services. So many terms that...
The 4-part ITSM intuitive solution
Like the entrepreneur who has the flair to seize the right opportunities, intuition in Service...
Automated service management, patient prioritized
Ensuring optimal continuity of patient care while streamlining costs is a real challenge....
Sequential automated task management, an asset?
Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...
5 IT asset management must-do
What to do with our IT assets? How to manage our CI (configuration items) optimally? Do we want the...
The dreamed self-serve portal
IT professionals responsible for support activities constantly seek to improve their processes and...
The benefits of an effective management of your knowledge base
Good knowledge management is essential and directly affects the continuity of internal operations...
Are your incidents part of your service catalog?
Incident management, a reactive approach to solving a request or determine a solution to restore...
Hindered by your current IT service management software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...
The challenges of meeting core goals in healthcare IT
Nothing requires 99.99% uptime and high resolution speed more than healthcare. Patient outcomes...
4 essential elements | Effective management of citizens’ demands
For any organization, service management is a key issue. Applications are numerous and their...
How to justify the cost of your IT department?
A comprehensive and easy to use service catalog will help to increase your IT department’s...
The benefits of ITIL: why IT best practices matter today
You might already be familiar with IT service management (ITSM) tools like C2 and have noticed some...
4 key points to consider before you kickstart your Service Catalogue
Many organizations today are improving their Service Catalogue…which is a core artifact required to...