--- title: Blog C2 ITSM | Powerful and flexible IT Service Management (3) description: The C2 ITSM blog showcases essential articles on service management, change management, ITSM, ESM, service desks, business automation, and much more. (3) image: https://blog.c2-itsm.com/hubfs/OG%20Images-BlogEn.png --- [Skip to content](https://blog.c2-itsm.com/page/3#main-content) [![Logo2025](https://blog.c2-itsm.com/hs-fs/hubfs/Logo2025.png?width=65&height=65&name=Logo2025.png)](https://c2-itsm.com/) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) ![menu-toggle](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-toggle.svg) ![menu-close](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-close.svg) English - [English](https://blog.c2-itsm.com) - [French](https://blog.c2-itsm.com/fr) [Book your demo](https://mkt.c2-itsm.com/demo?hsLang=en) ![ITIL 3 vs. ITIL 4: Are the new practices worth it?](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/HR-Requests-service-management-user-experience.jpg?width=370&height=220&name=HR-Requests-service-management-user-experience.jpg) ###### [ITIL 3 vs. ITIL 4: Are the new practices worth it?](https://blog.c2-itsm.com/itil-3-vs-itil-4?hsLang=en) Learn about the new practices and benefits of ITIL 4 for your organization's digital transformation. [Read more](https://blog.c2-itsm.com/itil-3-vs-itil-4?hsLang=en) ![What is the Difference Between ITSM and ESM?](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/Pourquoi-votre-entreprise-devrait-utiliser-des-licences-concurrentes-1.jpg?width=370&height=220&name=Pourquoi-votre-entreprise-devrait-utiliser-des-licences-concurrentes-1.jpg) ###### [What is the Difference Between ITSM and ESM?](https://blog.c2-itsm.com/difference-between-itsm-esm?hsLang=en) Discover the key differences between IT Service Management (ITSM) and Enterprise Service Management... [Read more](https://blog.c2-itsm.com/difference-between-itsm-esm?hsLang=en) ![What is Cloud Digital Transformation?](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/IT-technician-process-automation.jpg?width=370&height=220&name=IT-technician-process-automation.jpg) ###### [What is Cloud Digital Transformation?](https://blog.c2-itsm.com/what-is-cloud-digital-transformation?hsLang=en) Discover how it updates technology and business practices, optimizes performance, improves... [Read more](https://blog.c2-itsm.com/what-is-cloud-digital-transformation?hsLang=en) ![Improve SLAs With these best practices](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/service-management-incident-management-onboarding.jpg?width=370&height=220&name=service-management-incident-management-onboarding.jpg) ###### [Improve SLAs With these best practices](https://blog.c2-itsm.com/slas-best-practices?hsLang=en) Improve your service-level agreements with best practices. Learn key components, advanced details,... [Read more](https://blog.c2-itsm.com/slas-best-practices?hsLang=en) ![Digital Transformation powered by IT Service Management](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/request-management-user-experience.jpg?width=370&height=220&name=request-management-user-experience.jpg) ###### [Digital Transformation powered by IT Service Management](https://blog.c2-itsm.com/digital-transformation-itsm?hsLang=en) Learn about the benefits of adopting an ITSM framework, including cost reduction, improved customer... [Read more](https://blog.c2-itsm.com/digital-transformation-itsm?hsLang=en) ![How C2 ITSM can fuel your organization’s growth](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/40.jpg?width=370&height=220&name=40.jpg) ###### [How C2 ITSM can fuel your organization’s growth](https://blog.c2-itsm.com/c2-accelerate-company-growth?hsLang=en) Information technology offers tools for the whole business. A decade ago this would’ve been a bold... [Read more](https://blog.c2-itsm.com/c2-accelerate-company-growth?hsLang=en) ![Why you should be using a Concurrent-licensing model](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/corporate-it-service-management-collaboration-centralisation.jpg?width=370&height=220&name=corporate-it-service-management-collaboration-centralisation.jpg) ###### [Why you should be using a Concurrent-licensing model](https://blog.c2-itsm.com/why-you-should-be-using-a-concurrent-licensing-model?hsLang=en) Consider using a concurrent-licensing model for your IT service software. Learn why it's a smart... [Read more](https://blog.c2-itsm.com/why-you-should-be-using-a-concurrent-licensing-model?hsLang=en) ![7 success factors in choosing an ITSM tool](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/small-business-request-management.jpg?width=370&height=220&name=small-business-request-management.jpg) ###### [7 success factors in choosing an ITSM tool](https://blog.c2-itsm.com/choosing-itsm-tool?hsLang=en) Discover how to measure process maturity, consider the ITIL framework, prioritize flexibility, and... [Read more](https://blog.c2-itsm.com/choosing-itsm-tool?hsLang=en) ![Connect Azure DevOps With Your ITSM Tool](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/36.jpg?width=370&height=220&name=36.jpg) ###### [Connect Azure DevOps With Your ITSM Tool](https://blog.c2-itsm.com/azure-devops-itsm?hsLang=en) Discover the value of integrating Azure DevOps with your ITSM tool for better collaboration, bug... [Read more](https://blog.c2-itsm.com/azure-devops-itsm?hsLang=en) ![Automate HR services for better efficiency](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/35.jpg?width=370&height=220&name=35.jpg) ###### [Automate HR services for better efficiency](https://blog.c2-itsm.com/automate-hr-services-for-better-efficiency?hsLang=en) Automate HR services for better efficiency with Enterprise Service Management (ESM) technology.... [Read more](https://blog.c2-itsm.com/automate-hr-services-for-better-efficiency?hsLang=en) ![Improve service quality: 6 key practices for exceeding customer expectations](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/incident-management-IT-service-ticket.jpg?width=370&height=220&name=incident-management-IT-service-ticket.jpg) ###### [Improve service quality: 6 key practices for exceeding customer expectations](https://blog.c2-itsm.com/make-a-difference-thanks-to-service-quality?hsLang=en) Discover the key practices for exceeding customer expectations and improving service quality. Learn... [Read more](https://blog.c2-itsm.com/make-a-difference-thanks-to-service-quality?hsLang=en) ![Replace your aging ITSM software](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/process-automation-teamwork-team-aligned.jpg?width=370&height=220&name=process-automation-teamwork-team-aligned.jpg) ###### [Replace your aging ITSM software](https://blog.c2-itsm.com/successful-change-old-service-desk?hsLang=en) Replace your aging ITSM software with the right tool. Follow these steps to choose the best... [Read more](https://blog.c2-itsm.com/successful-change-old-service-desk?hsLang=en) ![10 metrics to keep your requesters happy](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/39.jpg?width=370&height=220&name=39.jpg) ###### [10 metrics to keep your requesters happy](https://blog.c2-itsm.com/10-metrics-to-keep-your-requesters-happy?hsLang=en) From response time to cost per contact, discover the key indicators for improving customer support. [Read more](https://blog.c2-itsm.com/10-metrics-to-keep-your-requesters-happy?hsLang=en) ![ITSM: Modern automation serving business efficiency](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/inventory-management-asset-cmdb-manufacturing.jpg?width=370&height=220&name=inventory-management-asset-cmdb-manufacturing.jpg) ###### [ITSM: Modern automation serving business efficiency](https://blog.c2-itsm.com/its-time-to-modernize-itsm-processes?hsLang=en) Insights, Automation & ITSM processes are key to enhancing business efficiency. Learn how to align... [Read more](https://blog.c2-itsm.com/its-time-to-modernize-itsm-processes?hsLang=en) ![AI : A business process revolution](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/higher-education-service-indicent-ticket.jpg?width=370&height=220&name=higher-education-service-indicent-ticket.jpg) ###### [AI : A business process revolution](https://blog.c2-itsm.com/ai-process-revolution-ahead?hsLang=en) Discover how artificial intelligence and automation can revolutionize your business processes,... [Read more](https://blog.c2-itsm.com/ai-process-revolution-ahead?hsLang=en) ![Minimize the impact of incidents on IT services delivery](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/SMB-retail-asset-management-digital-transformation.jpg?width=370&height=220&name=SMB-retail-asset-management-digital-transformation.jpg) ###### [Minimize the impact of incidents on IT services delivery](https://blog.c2-itsm.com/how-to-minimize-the-impact-of-incidents-on-the-delivery-of-it-services?hsLang=en) Learn how to minimize the impact of incidents on IT service delivery through effective problem... [Read more](https://blog.c2-itsm.com/how-to-minimize-the-impact-of-incidents-on-the-delivery-of-it-services?hsLang=en) ![5 questions you should ask to improve your request management](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/38.jpg?width=370&height=220&name=38.jpg) ###### [5 questions you should ask to improve your request management](https://blog.c2-itsm.com/5-questions-you-should-ask-to-improve-your-request-management?hsLang=en) Improve your request management and avoid customer dissatisfaction with these 5 key questions for... [Read more](https://blog.c2-itsm.com/5-questions-you-should-ask-to-improve-your-request-management?hsLang=en) ![What you must know about self-service support](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/37.jpg?width=370&height=220&name=37.jpg) ###### [What you must know about self-service support](https://blog.c2-itsm.com/what-you-must-know-about-self-service?hsLang=en) Discover the power of self-service support in automating IT problem resolution. Increase customer... [Read more](https://blog.c2-itsm.com/what-you-must-know-about-self-service?hsLang=en) ![The must-do’s of a new Helpdesk transition](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/corporate-team-dashboard-ticketing-systems.jpg?width=370&height=220&name=corporate-team-dashboard-ticketing-systems.jpg) ###### [The must-do’s of a new Helpdesk transition](https://blog.c2-itsm.com/the-must-dos-of-a-new-helpdesk-transition?hsLang=en) Learn how to choose the right Helpdesk solution and the advantages of using an ITSM tool. Find out... [Read more](https://blog.c2-itsm.com/the-must-dos-of-a-new-helpdesk-transition?hsLang=en) ![7 reasons why your support team becomes inefficient](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/itservicemanagement-business-collaboration.jpg?width=370&height=220&name=itservicemanagement-business-collaboration.jpg) ###### [7 reasons why your support team becomes inefficient](https://blog.c2-itsm.com/seven-reasons-why-your-support-team-becomes-inefficient?hsLang=en) Discover the 7 reasons why your support team may be becoming inefficient and how to overcome these... [Read more](https://blog.c2-itsm.com/seven-reasons-why-your-support-team-becomes-inefficient?hsLang=en) ###### Blog Sidebar ###### Search Search ###### Category - [Digital transformation](https://blog.c2-itsm.com/tag/digital-transformation?hsLang=en) - [Incident management](https://blog.c2-itsm.com/tag/incident-management?hsLang=en) - [Insights](https://blog.c2-itsm.com/tag/insights?hsLang=en) - [Change management](https://blog.c2-itsm.com/tag/change-management?hsLang=en) - [Asset management](https://blog.c2-itsm.com/tag/asset-management?hsLang=en) - [C2](https://blog.c2-itsm.com/tag/c2?hsLang=en) - [Process management](https://blog.c2-itsm.com/tag/process-management?hsLang=en) ###### Subscribe to our blog ###### Page: [1](https://blog.c2-itsm.com/page/1?hsLang=en) [2](https://blog.c2-itsm.com/page/2?hsLang=en) [3](https://blog.c2-itsm.com/page/3) [4](https://blog.c2-itsm.com/page/4?hsLang=en) [5](https://blog.c2-itsm.com/page/5?hsLang=en) [Next](https://blog.c2-itsm.com/page/4?hsLang=en) [![Logo](https://blog.c2-itsm.com/hubfs/Logo.svg)](https://www.hubspot.com/) C2 ITSM enables you to deliver a better customer experience through automated, powerful, and flexible service management. - - - ### Features - [Service desk](https://c2-itsm.com/features/service-desk/) - [Workflows and automation](https://c2-itsm.com/features/workflows/) - [CMDB and asset management](https://c2-itsm.com/features/asset-management/) - [Integrations & APIs](https://c2-itsm.com/features/integrations/) ### Solutions - [Product overview](https://c2-itsm.com/features/) - [C2 for Cities](https://c2-itsm.com/cities/) - [C2 for Education](https://c2-itsm.com/itsm-solution-for-school-management/) ###### Contact-us 1 800-889-3698 [info@c2itsm.com](mailto:info@c2itsm.com) © Sherweb Inc., All Rights Reserved [Your privacy rights |](https://c2-itsm.com/privacy-policy/) [Terms of service](https://c2-itsm.com/terms-of-service/) C2 is a Sherweb company. ![Sherweb\_Logo-Full\_color-430px\_85px](https://blog.c2-itsm.com/hubfs/Sherweb/Sherweb_Logo-Full_color-430px_85px.svg "Sherweb_Logo-Full_color-430px_85px")