--- title: Automate HR services for better efficiency description: Automate HR services for better efficiency with Enterprise Service Management (ESM) technology. Learn how process automation can make human resource management more fluid and efficient. image: https://blog.c2-itsm.com/hubfs/Blog/_Headers/JPG/35.jpg --- [Skip to content](https://blog.c2-itsm.com/automate-hr-services-for-better-efficiency#main-content) [![webinar logo](https://blog.c2-itsm.com/hs-fs/hubfs/webinar%20logo.png?width=65&height=65&name=webinar%20logo.png)](https://www.c2-itsm.com/) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) ![menu-toggle](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-toggle.svg) ![menu-close](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-close.svg) English - [English](https://blog.c2-itsm.com/automate-hr-services-for-better-efficiency) - [French](https://blog.c2-itsm.com/fr/automatiser-les-operations-rh-pour-gagner-en-efficacite) [Request your demo](https://mkt.c2-itsm.com/demo?hsLang=en) [Incident management](https://blog.c2-itsm.com/tag/incident-management), [Digital transformation](https://blog.c2-itsm.com/tag/digital-transformation) # Automate HR services for better efficiency Automate HR services for better efficiency 4:02 ![35](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/35.jpg?width=1500&height=750&name=35.jpg) When you think of a business process with automation potential, do you think of a particular team? Human resources may not be the first obvious priority. However, there are many manual procedures in the [HR daily reality](https://blog.c2-itsm.com/itsm-hr-management?hsLang=en) and automating these can make them more efficient. For example, your company recruits an employee, and human resources must ensure that the recruitment process is well integrated. Despite their goodwill, they can't achieve this integration alone. The IT department must activate equipment, applications, and access upon hiring. How can HR operations be automated without slowing down the efficiency and learning curve of the new employee? For several years, IT Service Management Systems (ITSM) have [not been confined](https://blog.c2-itsm.com/itsm-beyond-the-it-department?hsLang=en) to information technology but focused on providing real value to the organization and its business services (finance, customer service, human resources, procurement, logistics). These tools also aim to support various processes outside IT; we are now talking about [Enterprise Service Management](https://blog.c2-itsm.com/what-is-esm?hsLang=en) (ESM). Enterprise Service Management (ESM) is the technology platform that allows you to do just that. This article will help you learn how process automation makes human resource management more fluid and efficient. [![Recommended reads Maximize customer satisfaction with self service portal Automation serving business efficiency 7 success factors in choosing an ITSM tool](https://no-cache.hubspot.com/cta/default/40013973/interactive-125678387591.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKjC3uhXGQoOyTgSljLrleBVp5%2F5T9gIfXYQhR6oUnJBEKPbMYYhJS8l4peiaNNLrCvFsZAfmHvq2GMmtX3NV0INMvn9bZqajrAsPGb9SrOXl%2BZeC0GwWOrKx%2Bq%2BgZYiR8gpQ%2FjNh8mH3zRuQSuoHTAInpKJr5qKgfX1qQvToY7NP4NEK1atbwa6LmWGU7RWqFSXDy5WAujiFY1retVDjUIIdRmz1hjsLP13eiNBcMOCjlF2cESB8ZwC6sIrBLhWw%3D%3D&webInteractiveContentId=125678387591&portalId=40013973&hsLang=en) ## Expectations of the business unit service Currently, repetitive and manual actions can complicate the task of HR specialists. Staff turnover, relocations, access changes or promotions sometimes result in many requests that must be processed quickly. Human resources services want more efficiency and, above all, to offer better services in a shorter time. The process is underway but will continue to evolve, as shown by a [CareerBuilder survey](https://resources.careerbuilder.com/recruiting-solutions/talent-acquisition-automated-by-2027), which accounts for 37% of automated HR processes compared to 53% for IT. > **Still according to CareerBuilder, 72% of employers expect some human resource roles to be fully automated in the next decade** Concretely, ESM software automates service delivery. Users can submit service requests instead of using manual processes to accomplish tasks. The service they ask for can see the request, who sent it, and when. Decision-makers can then approve or reject the request. [![Recommended reads 5 IT asset management must-do Make a difference thanks to service quality 5 skills sets for an effective management of the IT team How ITSM is helping organizations succeed beyond the IT department](https://no-cache.hubspot.com/cta/default/40013973/interactive-125678387492.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJdrrHEhQEceYH%2FbCuc7s5LagaBVrMy7bmqbfJIAJ9IKj2PS4LRWmyBlKDSsZJETVJi%2B1hVpBYraNx0q67AIDdh%2Fxhy04YYAO%2BBJBghuzsYmJsEQpuOlZS5asnVwCpcvfDqYirj7WXVQwFP6ZXS8%2BbkoKBYasD7b2hl4gAFGb7AU%2F5d1aO8mcJXskAnS%2Fi5L1wxbva4hKid6fVL35UnePBh1X7OFTyGFqk%3D&webInteractiveContentId=125678387492&portalId=40013973&hsLang=en) ## HR: A good fit for process automation What makes human resources a good candidate? This area has many manual processes that could be made more efficient by introducing [automation](https://c2-itsm.com/features/workflows/). Here's an example:  George has just moved and needs to change his address with the Human Resources Department. This process involves a change of location. He waits for someone to send the change of address form, fills out the form, and waits for someone to enter the information into a database. As with many of our clients, sending an email to HR directly would go into a shared inbox that would never be checked, making it moot. What would this process look like with ESM software? George would go to an online platform, fill out a form, or open a virtual agent or chatbot. He would type his request to change his address. The ESM platform then connects the new info to the employee information database and updates George’s address accordingly. Badabing-Badaboom. Done.   The contrast between the two processes is enormous. In the first example, George needs other resources and has to go through several steps for a task that should be simple. In the second example, George can skip talking with anyone to complete the required task and finish it within a few minutes. This is a simple example, but it can be replicated even for more complex processes, such as onboarding a new employee and managing the associated accounts, access, and equipment. Human resources should be involved in something other than non-essential processes or those that don't directly concern individuals. With an ESM (Enterprise Service Management) system, HR operations can be quick and efficient through automation, leaving them more time to develop their staff and business strategies. [![ITSM-TicketManagement](https://no-cache.hubspot.com/cta/default/40013973/interactive-125678387308.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKylPh2gp7D7hpRvuIN0iLKJtDDiQy2dcGACpZP%2FJAs45rNACzzDcYIAxuEqKSOGyi1SHWUrYKrL%2Bq3P675oeJgECrDjQmb5RcAqkLb2YfFOai9D5CoI%2FZzjJWYV%2FGyrHg8rQcchTkFost2uCjBLsy7rvo8pDKtz5jcrZnuKgw%3D&webInteractiveContentId=125678387308&portalId=40013973&hsLang=en) ###### Categories - [Digital transformation](https://blog.c2-itsm.com/tag/digital-transformation) - [Incident management](https://blog.c2-itsm.com/tag/incident-management) - [Insights](https://blog.c2-itsm.com/tag/insights) - [Change management](https://blog.c2-itsm.com/tag/change-management) - [Asset management](https://blog.c2-itsm.com/tag/asset-management) - [C2](https://blog.c2-itsm.com/tag/c2) - [Process management](https://blog.c2-itsm.com/tag/process-management) ###### Subscribe to our blog ### Similar Blogs ![Activate your ITSM process automation](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/city-asset-management-process-automation.jpg?width=352&name=city-asset-management-process-automation.jpg) #### [Activate your ITSM process automation](https://blog.c2-itsm.com/automate-processes-of-your-it-services?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 12 June 2014 Automate processes related to the delivery of your IT services is more than just asset. Automation... [Read more](https://blog.c2-itsm.com/automate-processes-of-your-it-services?hsLang=en) ![Automation serving business efficiency](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/Pourquoi-votre-entreprise-devrait-utiliser-des-licences-concurrentes-1.jpg?width=352&name=Pourquoi-votre-entreprise-devrait-utiliser-des-licences-concurrentes-1.jpg) #### [Automation serving business efficiency](https://blog.c2-itsm.com/automation-serving-business-efficiency?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 3 July 2014 Efficiency is the bottom line of most businesses, especially for the IT department in today’s... [Read more](https://blog.c2-itsm.com/automation-serving-business-efficiency?hsLang=en) ![Connect Azure DevOps With Your ITSM Tool](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/36.jpg?width=352&name=36.jpg) #### [Connect Azure DevOps With Your ITSM Tool](https://blog.c2-itsm.com/azure-devops-itsm?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 7 August 2019 True story. Your manager wants to build a bridge between your ticketing tool (helpdesk or service... [Read more](https://blog.c2-itsm.com/azure-devops-itsm?hsLang=en) [![Logo2025](https://blog.c2-itsm.com/hs-fs/hubfs/Logo2025.png?width=65&height=65&name=Logo2025.png)](https://www.c2-itsm.com/) The C2 platform enables you to deliver a better customer experience through automated, powerful, and flexible service management. - - - ### Features - [Service desk](https://c2-itsm.com/features/service-desk/) - [Workflows and automation](https://c2-itsm.com/features/workflows/) - [CMDB and asset management](https://c2-itsm.com/features/asset-management/) - [Integrations & APIs](https://c2-itsm.com/features/integrations/) ### Solutions - [Product overview](https://c2-itsm.com/features/) - [C2 for Cities](https://c2-itsm.com/cities/) - [C2 for Education](https://c2-itsm.com/itsm-solution-for-school-management/) ###### Contact us [1 800-889-3698](tel:+18008893698) [info@c2itsm.com](mailto:info@c2itsm.com) [Resource center](https://mkt.c2-itsm.com/toolbox?hsLang=en) C2 is a Sherweb product | Copyright © 2026 Sherweb Inc. 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