Blog C2 ITSM | Powerful and flexible IT Service Management

10 metrics to keep your requesters happy

From response time to cost per contact, discover the key indicators for improving customer support.

ITSM: Modern automation serving business efficiency

Insights, Automation & ITSM processes are key to enhancing business efficiency. Learn how to align...

5 questions you should ask to improve your request management

Improve your request management and avoid customer dissatisfaction with these 5 key questions for...

7 reasons why your support team becomes inefficient

Discover the 7 reasons why your support team may be becoming inefficient and how to overcome these...

Optimize, improve, evolve IT support

Optimize your IT support with these best practices for digital transformation. Learn how to improve...

5 steps to produce an effective dashboard

Learn how to create an effective dashboard for your business in just 5 steps. Discover the benefits...

To what extent should we apply the ITIL model?

Learn how to effectively apply the ITIL model to your business and reap the benefits of increased...

Vanilla Help Desk or scalable software: Which one do you need?

Discover the advantages of customizing your Help Desk software for greater efficiency and user...

Choosing the right service desk software – Part 2

Choosing the right service desk software is crucial for digital transformation. Learn how to...

How to plan a secure IT access management?

Learn how to plan a secure IT access management and protect your organization's data. Discover the...

Have you defined your service level agreements?

Discover best practices and key metrics to include in your SLA for improved service quality and...

Choosing the right service desk solutions

Choosing the right service desk solutions is crucial for every company. Don't miss out on...

7 under performance indicators for IT services

Improve IT department performance and avoid underperformance with these 7 key indicators. From...

Automation serving business efficiency

Automating IT processes can improve efficiency, reduce human errors, and enhance communication...

Activate your ITSM process automation

Automate your ITSM processes to improve service quality and team effectiveness. Discover how...

The 4-part ITSM intuitive solution

Discover the key elements of an intuitive ITSM solution that can lead to project success. From...

The challenges of meeting core goals in healthcare IT

Learn how healthcare IT service management faces challenges in meeting core goals such as patient...

How to justify the cost of your IT department?

Increase the efficiency and visibility of your IT department with a comprehensive service catalog....

The benefits of ITIL: why IT best practices matter today

Discover the benefits of ITIL and how it can enhance your IT service management. From improving...

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