Sequential automated task management, an asset?
Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...
Incident management (3)
The dreamed self-serve portal
IT professionals responsible for support activities constantly seek to improve their processes and...
The benefits of an effective management of your knowledge base
Good knowledge management is essential and directly affects the continuity of internal operations...
Are your incidents part of your service catalog?
Incident management, a reactive approach to solving a request or determine a solution to restore...
Hindered by your current IT service management software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...
The challenges of meeting core goals in healthcare IT
Nothing requires 99.99% uptime and high resolution speed more than healthcare. Patient outcomes...
4 essential elements | Effective management of citizens’ demands
For any organization, service management is a key issue. Applications are numerous and their...
4 key points to consider before you kickstart your Service Catalogue
Many organizations today are improving their Service Catalogue…which is a core artifact required to...