Blog C2 ITSM | Powerful and flexible IT Service Management

Connect Azure DevOps With Your ITSM Tool

Discover the value of integrating Azure DevOps with your ITSM tool for better collaboration, bug...

Automate HR services for better efficiency

Automate HR services for better efficiency with Enterprise Service Management (ESM) technology....

Improve service quality: 6 key practices for exceeding customer expectations

Discover the key practices for exceeding customer expectations and improving service quality. Learn...

10 metrics to keep your requesters happy

From response time to cost per contact, discover the key indicators for improving customer support.

Minimize the impact of incidents on IT services delivery

Learn how to minimize the impact of incidents on IT service delivery through effective problem...

5 questions you should ask to improve your request management

Improve your request management and avoid customer dissatisfaction with these 5 key questions for...

The must-do’s of a new Helpdesk transition

Learn how to choose the right Helpdesk solution and the advantages of using an ITSM tool. Find out...

7 reasons why your support team becomes inefficient

Discover the 7 reasons why your support team may be becoming inefficient and how to overcome these...

5 steps to produce an effective dashboard

Learn how to create an effective dashboard for your business in just 5 steps. Discover the benefits...

Vanilla Help Desk or scalable software: Which one do you need?

Discover the advantages of customizing your Help Desk software for greater efficiency and user...

Use of API benefits help desk software

Learn how APIs revolutionize software development and enable seamless communication between...

Service Desk vs. Help Desk vs. ITSM: What’s the Difference?

Service desks, help desks, and ITSM may have similarities, but they serve different business needs....

Maximize customer satisfaction with self service portal

Maximize customer satisfaction with a self-service portal. Learn about the key elements of an...

Have you defined your service level agreements?

Discover best practices and key metrics to include in your SLA for improved service quality and...

It’s all about customer-oriented service management

Service management is evolving with digital transformation, focusing on customer-oriented...

7 under performance indicators for IT services

Improve IT department performance and avoid underperformance with these 7 key indicators. From...

5 skills sets for an effective management of the IT team

Discover the essential skills for effective IT team management in this insightful blog. From...

5 reasons to focus on service to users

Discover the importance of focusing on service to users in IT management. Explore the benefits of...

Reducing costs with a service management solution

Discover how implementing a service management solution can help rationalize IT costs, increase...

The 4-part ITSM intuitive solution

Discover the key elements of an intuitive ITSM solution that can lead to project success. From...

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