Are your incidents part of your service catalog?
Incident management, a reactive approach to solving a request or determine a solution to restore...
Digital transformation (3)
Hindered by your current IT service management software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...
The benefits of ITIL: why IT best practices matter today
You might already be familiar with IT service management (ITSM) tools like C2 and have noticed some...