Is the value of your IT services acknowledged?
It starts with a brief morning meeting between two managers of a large service company. One comes...
Digital transformation (3)
Change management: a transitory methodology
Evolution, transition, transformation, modification or variation of services. So many terms that...
Automated service management, patient prioritized
Ensuring optimal continuity of patient care while streamlining costs is a real challenge....
Sequential automated task management, an asset?
Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...
The dreamed self-serve portal
IT professionals responsible for support activities constantly seek to improve their processes and...
Are your incidents part of your service catalog?
Incident management, a reactive approach to solving a request or determine a solution to restore...
Hindered by your current IT service management software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...
The benefits of ITIL: why IT best practices matter today
You might already be familiar with IT service management (ITSM) tools like C2 and have noticed some...