Digital transformation (2)

When you think of a business process with automation potential, do you think of a particular team?...

Enough is enough. You can’t stand the reality where you continuously extinguish fires. You are...

The use of technology is now vital to the effectiveness of a business and its units. This...

AI, with Big Data, brings forth a capacity to collect and analyze enormous quantities of data,...

Self-service has proven to be effective in various domains, particularly in technical support and...

The expected goals of your new Helpdesk solution can be many. You may want to reduce the number of...

For people who perform recurring tasks and often mechanically, having to model their processes can...

Even if you have used your ITSM solution for some time, it doesn’t mean you can’t make room for...

In the previous article – Seven Tips for Choosing the Best Software ITSM – we initially perform a...

A few years back, the point of contact for IT departments was the helpdesk or support center, which...

ITIL service desk management offers best-practice solutions for clients and users in today's...

The IT manager is a multidisciplinary artist who is at the center of the company. A virtuoso of...

While the sun began entering his workspace, he was already working. John’s thoughts were all about...

Efficiency is the bottom line of most businesses, especially for the IT department in today’s...

Automate processes related to the delivery of your IT services is more than just asset. Automation...

It starts with a brief morning meeting between two managers of a large service company. One comes...

Evolution, transition, transformation, modification or variation of services. So many terms that...

Ensuring optimal continuity of patient care while streamlining costs is a real challenge....

Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...

IT professionals responsible for support activities constantly seek to improve their processes and...