--- title: Should I get ITIL certified? Everything you need to know description: Considering getting ITIL certified? Discover the benefits of ITIL, its framework, and how it aligns IT and business practices. Explore the different certifications available and how they can boost your organization's efficiency and customer experience. image: https://blog.c2-itsm.com/hubfs/Blog/_Headers/JPG/dashboard-teamlead-servicedesk.jpg --- [Skip to content](https://blog.c2-itsm.com/should-i-get-itil-certified#main-content) [![webinar logo](https://blog.c2-itsm.com/hs-fs/hubfs/webinar%20logo.png?width=65&height=65&name=webinar%20logo.png)](https://www.c2-itsm.com/) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) - [Visit our blog](https://blog.c2-itsm.com) - [Resource center](https://mkt.c2-itsm.com/toolbox) ![menu-toggle](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-toggle.svg) ![menu-close](https://21645388.fs1.hubspotusercontent-na1.net/hubfs/21645388/menu-close.svg) English - [English](https://blog.c2-itsm.com/should-i-get-itil-certified) - [French](https://blog.c2-itsm.com/fr/obtenir-certification-itil) [Request your demo](https://mkt.c2-itsm.com/demo?hsLang=en) [Insights](https://blog.c2-itsm.com/tag/insights) # Should I get ITIL certified? Everything you need to know Should I get ITIL certified? Everything you need to know 7:06   The [IT Infrastructure Library (ITIL)](https://blog.c2-itsm.com/itil-3-vs-itil-4/?hsLang=en) is a set of adaptable best practices for delivering information technology as a service. The ITIL framework breaks down the process of IT service management into several phases, including service selection, planning, delivery and maintenance. It also includes detailed guidance for each phase.  Your goal in adopting ITIL practices is to make [IT service management (ITSM)](https://c2-itsm.com/features/) within your organization more efficient and predictable. The ITIL framework is also designed to encourage organizations to align their IT service delivery with their overall business goals.  ITIL has been a go-to IT standard since the late 1980s. It was most recently updated to ITIL 4 in 2019. This iteration emphasizes helping organizations maintain flexibility in their IT service management, especially cloud-based practices, without neglecting legacy, on-premises infrastructure.  So, ITIL sounds powerful, but is it suitable for your organization? And is it worth it for you to get ITIL certified? The answer is yes, but there are some things you should know about how ITIL and its certifications work before you dive into the ITIL pool. ## ITIL is about organization and best practices  The principles of IT service management were first developed to help businesses harness the power of IT most effectively. The ITIL framework looks to help organizations:  - Better manage risk  - Increase their productivity  - Reduce the costs of service delivery  - Improve customer relations, and  - Create a more agile set of IT services  [![Recommended reads Maximize customer satisfaction with self service portal Automation serving business efficiency 7 success factors in choosing an ITSM tool](https://no-cache.hubspot.com/cta/default/40013973/interactive-125678387591.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLBVrlWBG5UU4W2y90U82Ks%2F0yORgzYzXI6y%2Fkx4phKz4nk32C04pKVlln55NI7AwBCgp5rpCIKIUV%2B81LeUygjvKG3SMl9TfwKadEq8w4kkKgDEgo7xce4Fi8jU6S4dT5iCf0mfDDnEhpJX8ytZwvd5s2rSbIcq491g29P4lgvQG0uOOJq%2FvQF94nEh8imZQVxYp5Q6jdR3rHq1hBADeF9omXTF%2FQ1b%2BmycxtJfUK02oE30FuzDaZh3axzor2TnQ%3D%3D&webInteractiveContentId=125678387591&portalId=40013973&hsLang=en) ### ITIL looks to do these things by structuring four critical dimensions of your business:  - Organizations and people  - Information and technology  - Partners and suppliers  - Value streams and processes  In the current ITIL 4 framework, the business activities you carry out to structure those dimensions and achieve those outcomes are called the Service Value Chain. This chain has six phases.  #### Plan  In this phase, the responsible service team ensures they understand the company’s long-term goals and how the [IT service management fits into them](https://blog.c2-itsm.com/itsm-beyond-the-it-department?hsLang=en). They also need to know how the service affects and is affected by the four dimensions of the business—the organization and people, other IT services, partners and suppliers, and the company’s value streams and processes. Once understood, that team plans how to build the service in question.  #### Engage  With planning underway, the service teams contact vital stakeholders inside and outside the organization. These stakeholders must understand the project’s goals and provide input to modify planning.  #### Design & transition  Here, the service team designs the new systems and processes they need. They also set requirements they must meet, such as performance metrics, regulatory compliance, or customer satisfaction levels.  #### Obtain and build  Next, the service team brings together all the people, technology, and other resources needed to complete the design. This could mean purchasing existing technology or developing your own.  #### Delivery & support  Once built, the systems must deliver value to the organization across the four critical dimensions described above.  #### Improve  This is the phase where the Service Value Chain loops. Your service team collects data from all previous phases, assesses performance, and lays the groundwork for the next Planning phase.  [![Read:  How C2 ITSM can fuel your organization’s growth](https://no-cache.hubspot.com/cta/default/40013973/interactive-125667463027.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLI7%2BXFq32%2BjDuVdiD35XrVeNscdfb%2F%2FZvvwbcVCddL6zYQQ3qsPsvPW8SwaO%2BauaqJJ67d1RWgDqP163eq5sF8OoKZryGz3XlaVETknzzh4vJbOkjWz6MjWaUM9RIZIDNZ0qChEngCg%2F%2Bsmoju4MQAOf988AgVsUIZrpr4MxYKFTyscPuzegIZSirJQrEyUxokL8ieQfepG&webInteractiveContentId=125667463027&portalId=40013973&hsLang=en) ## Getting ITIL certified helps you align your IT and business practices  Getting ITIL certified yourself and shifting your organization towards [ITIL methodologies](https://www.forbes.com/sites/forbestechcouncil/2020/03/31/deriving-value-through-cocreation-itil-and-other-best-practices-frameworks/) comes with many benefits, including:  ### Improving your ROI on IT assets  Using an ITIL framework can lead to reliable financial returns. Under ITIL, companies will use their technologies more effectively, maximize the life cycles of that technology, and take advantage of new [automated workflows](https://c2-itsm.com/features/workflows/).  ### Increasing work efficiency  The ITIL framework was designed from the outset to increase organizational performance. Certifying your workforce in ITIL practices and acquiring [ITIL-centric management tools](https://c2-itsm.com/features/) will equip them to work together in new, more effective ways. The real benefit will not be in how they use technology but in how they plan and improve how technology is introduced in your workplace.  ### Gaining access to ITIL-aligned technologies  ITIL-certified individuals will be able to quickly understand the value and capabilities of [IT service management software](https://c2-itsm.com). These powerful tools allow your company to organize how they work in centralized software portals. Manage projects, track service requests, and plan your next ITIL-based improvements, all on a single platform.  ### Improving your customer experience  ITIL does more than improve internal-facing processes, like project management. ITIL can improve customer-facing activities through its models for [service desks](https://c2-itsm.com/features/service-desk/) and tighter controls over production and development.  ## The different ITIL certifications  Professionals can pursue ITIL 4 certifications at four different levels.  ### ITIL Foundation  ITIL 4 Foundation certification is the introductory level certification for all ITIL professionals. It demonstrates that the holder has a solid understanding of the ITIL model and its processes.  The following certifications “streams” represent different ITIL specialties you can pursue.  #### ITIL Managing Professional  This certification stream is designed for IT professionals who work directly with technology or in other operational capacities. They demonstrate practical knowledge of implementing ITIL best practices focusing on service creation, delivery, and support.  #### ITIL Strategic Leader  The Strategic Leader stream focuses on the overlap between IT and business strategy. ITIL Strategic Leader certifications demonstrate that the holder has a solid understanding of generating value by aligning IT services to overall business goals.  ### ITIL Master Level  ITIL Masters certifications are designed for business or IT executives. As part of the certification process, you must demonstrate experience in successfully applying ITIL principles to achieve specific goals.  ## C2 ITSM is ITIL v4 Certified.  It is important to note that all certifications above are for individual professionals. An organization cannot be directly “ITIL certified” but can demonstrate that its organization or product follows ITIL best practices. IT solutions, on the other hand, can be certified.  For example, C2 is a [Pink Elephant ITIL Certified](https://www.pinkelephant.com/en-us/Products/Training) and verified ITIL-supporting application for IT service management.   C2 is an all-in-one web-based service desk software that improves IT support, customer service and service delivery. We’ve demonstrated C2’s support for many ITIL processes, including:  - Request fulfillment  - Service asset and configuration management  - [Service catalog management](https://blog.c2-itsm.com/4-key-points-to-consider-before-you-kickstart-your-service-catalogue?hsLang=en)  - [Change management](https://blog.c2-itsm.com/5-steps-to-better-manage-a-change-request?hsLang=en)  - [Incident management](https://blog.c2-itsm.com/how-to-minimize-the-impact-of-incidents-on-the-delivery-of-it-services?hsLang=en)  - Problem management  See it in action with your own personalized demo... [![ITSM-TicketManagement](https://no-cache.hubspot.com/cta/default/40013973/interactive-125678387308.png)](https://blog.c2-itsm.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKbvUSyqFmio56RA1YZy3arDO98KtKvDEf%2FGITWzHAOqyH2HcJvLvhao2WDx5uZPkf9TMGvh0iqV3b8WTT4UgXujZkYkHFi7QwMuyxmR0JFc6tndDpyFMUfOxML1CUBP4c1W70xPBzmIrYXFtZ6vCJ5e1eIBzkgKEG%2FojiRhno%3D&webInteractiveContentId=125678387308&portalId=40013973&hsLang=en) ###### Category - [Digital transformation](https://blog.c2-itsm.com/tag/digital-transformation) - [Incident management](https://blog.c2-itsm.com/tag/incident-management) - [Insights](https://blog.c2-itsm.com/tag/insights) - [Change management](https://blog.c2-itsm.com/tag/change-management) - [Asset management](https://blog.c2-itsm.com/tag/asset-management) - [C2](https://blog.c2-itsm.com/tag/c2) - [Process management](https://blog.c2-itsm.com/tag/process-management) ###### Subscribe ### Similar Blogs ![The benefits of ITIL: why IT best practices matter today](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/service-desk-midmarket-support-process.jpg?width=352&name=service-desk-midmarket-support-process.jpg) #### [The benefits of ITIL: why IT best practices matter today](https://blog.c2-itsm.com/benefits-of-itil?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 19 September 2012 You might already be familiar with [IT service management (ITSM) tools like C2](https://c2-itsm.com/features/) and have noticed some... [Read more](https://blog.c2-itsm.com/benefits-of-itil?hsLang=en) ![ITIL 3 vs. ITIL 4: Are the new practices worth it?](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/HR-Requests-service-management-user-experience.jpg?width=352&name=HR-Requests-service-management-user-experience.jpg) #### [ITIL 3 vs. ITIL 4: Are the new practices worth it?](https://blog.c2-itsm.com/itil-3-vs-itil-4?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 20 January 2022 ITIL 4 launched several years ago, but it is still something of a mystery to many business and IT... [Read more](https://blog.c2-itsm.com/itil-3-vs-itil-4?hsLang=en) ![7 success factors in choosing an ITSM tool](https://blog.c2-itsm.com/hs-fs/hubfs/Blog/_Headers/JPG/small-business-request-management.jpg?width=352&name=small-business-request-management.jpg) #### [7 success factors in choosing an ITSM tool](https://blog.c2-itsm.com/choosing-itsm-tool?hsLang=en) by [The C2 team](https://blog.c2-itsm.com/author/c2-team) 21 September 2019 IT management is now essential. The information technology department is now central to business... [Read more](https://blog.c2-itsm.com/choosing-itsm-tool?hsLang=en) [![Logo2025](https://blog.c2-itsm.com/hs-fs/hubfs/Logo2025.png?width=65&height=65&name=Logo2025.png)](https://www.c2-itsm.com/) The C2 platform enables you to deliver a better customer experience through automated, powerful, and flexible service management. - - - ### Features - [Service desk](https://c2-itsm.com/features/service-desk/) - [Workflows and automation](https://c2-itsm.com/features/workflows/) - [CMDB and asset management](https://c2-itsm.com/features/asset-management/) - [Integrations & APIs](https://c2-itsm.com/features/integrations/) ### Solutions - [Product overview](https://c2-itsm.com/features/) - [C2 for Cities](https://c2-itsm.com/cities/) - [C2 for Education](https://c2-itsm.com/itsm-solution-for-school-management/) ###### Contact us [1 800-889-3698](tel:+18008893698) [info@c2itsm.com](mailto:info@c2itsm.com) [Resource center](https://mkt.c2-itsm.com/toolbox?hsLang=en) C2 is a Sherweb product | Copyright © 2026 Sherweb Inc. 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