Blog C2 ITSM | Powerful and flexible IT Service Management

Enterprise service management made simple for mid-sized organizations

Learn what enterprise service management really means, how it differs from ITSM, and why mid-sized...

Mastering ITSM change management for seamless transitions

Master the art of ITSM change management with proven strategies and frameworks to ensure smooth...

Streamlining change enablement for effective service management

Streamline your IT change processes with effective change enablement strategies to reduce...

Automate your IT asset management with APIs: top 5 benefits

Automate your CMDB with APIs to streamline IT asset management, improve efficiency, and ensure...

Mastering the IT service desk: insights for better performance

Master your IT service desk with optimization, proactive management, and self-service portals to...

Top 3 questions to ask an ITSM service provider before you buy

How to consolidate service request management

Learn how to simplify and consolidate service request management across all departments in your...

6 change management tips for implementing an ITSM tool

Implementing a new ITSM tool? Learn 6 change management tips to ensure a smooth transition, engage...

Should I get ITIL certified? Everything you need to know

Considering getting ITIL certified? Discover the benefits of ITIL, its framework, and how it aligns...

The top 5 advantages of ITIL 4

Discover the top 5 advantages of ITIL 4, the leading IT service management framework. From creating...

What is ESM (Enterprise Service Management)?

Discover the power of Enterprise Service Management (ESM) and how it can transform your...

The 5 pillars of building a smarter city

Learn about the five essential pillars of building a smarter city, including organization and...

ITIL 3 vs. ITIL 4: Are the new practices worth it?

Learn about the new practices and benefits of ITIL 4 for your organization's digital transformation.

What is the Difference Between ITSM and ESM?

Discover the key differences between IT Service Management (ITSM) and Enterprise Service Management...

What is Cloud Digital Transformation?

Discover how it updates technology and business practices, optimizes performance, improves...

Improve SLAs With these best practices

Improve your service-level agreements with best practices. Learn key components, advanced details,...

Why you should be using a Concurrent-licensing model

Consider using a concurrent-licensing model for your IT service software. Learn why it's a smart...

7 success factors in choosing an ITSM tool

Discover how to measure process maturity, consider the ITIL framework, prioritize flexibility, and...

Improve service quality: 6 key practices for exceeding customer expectations

Discover the key practices for exceeding customer expectations and improving service quality. Learn...

Replace your aging ITSM software

Replace your aging ITSM software with the right tool. Follow these steps to choose the best...

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