Yes, simplicity and speed are two terms used repeatedly. They are so that we can now speak of an...

What to do with our IT assets? How to manage our CI (configuration items) optimally? Do we want the...

IT professionals responsible for support activities constantly seek to improve their processes and...

Good knowledge management is essential and directly affects the continuity of internal operations...

Incident management, a reactive approach to solving a request or determine a solution to restore...

Your ITSM software is perhaps the most important aspect of your IT department. It is also a major...

Nothing requires 99.99% uptime and high resolution speed more than healthcare. Patient outcomes...

For any organization, service management is a key issue. Applications are numerous and their...

A comprehensive and easy to use service catalog will help to increase your IT department’s...

You might already be familiar with IT service management (ITSM) tools like C2 and have noticed some...

Many organizations today are improving their Service Catalogue…which is a core artifact required to...