What is ESM (Enterprise Service Management)?
The short answer: Enterprise Service Management (ESM) takes the principles of IT Service Management...
The 5 pillars of building a smarter city
In municipal boardrooms and online forums, the “smart city” of the future is a common topic of...
The key benefits of IT service management in education
The practice of IT service management (ITSM) may have originated in large, private enterprises,...
What is the Digital Transformation of Cities?
So far, the story of the twenty-first century has been a story of the digital transformation of our...
ITIL 3 vs. ITIL 4: Are the new practices worth it?
ITIL 4 launched several years ago, but it is still something of a mystery to many business and IT...
What is the Difference Between ITSM and ESM?
When you research Service Management for your company, it can feel like you’re coming with more...
What is Cloud Digital Transformation?
Future-facing organizations of all sizes are looking to cloud digital transformations to get ahead...
Improve SLAs With these best practices
Your team probably has service-level agreements (SLA) in place today with your internal or external...
Digital Transformation powered by IT Service Management
Business leaders are constantly on the lookout for anything that can give their company an edge...
How C2 ITSM can fuel your organization’s growth
In a choppy economic landscape, uncovering the value of your internal assets can provide an...
Why you should be using a Concurrent-licensing model
When considering the purchase of IT service software, it's important to ask yourself: How should I...
7 success factors in choosing an ITSM tool
IT management is now essential. The information technology department is now central to business...
Connect Azure DevOps With Your ITSM Tool
True story. Your manager wants to build a bridge between your ticketing tool (helpdesk or service...
Automate HR services for better efficiency
When you think of a business process with automation potential, do you think of a particular team?...
Improve service quality: 6 key practices for exceeding customer expectations
In addition to providing technical support, it is important for agents to make a positive...
Replace your aging ITSM software
Enough is enough. You can’t stand the reality where you continuously extinguish fires. You are...
10 metrics to keep your requesters happy
We all agree that customer satisfaction is the ultimate goal of a service center or IT support...
ITSM: Modern automation serving business efficiency
The use of technology is now vital to the effectiveness of a business and its units. This...
AI : A business process revolution
AI, with Big Data, brings forth a capacity to collect and analyze enormous quantities of data,...
Minimize the impact of incidents on IT services delivery
A support service center is usually all about various tickets, incidents and service requests. At...