Blog C2 ITSM | Powerful and flexible IT Service Management

What is the Difference Between ITSM and ESM?

Discover the key differences between IT Service Management (ITSM) and Enterprise Service Management...

What is Cloud Digital Transformation?

Discover how it updates technology and business practices, optimizes performance, improves...

Improve SLAs With these best practices

Improve your service-level agreements with best practices. Learn key components, advanced details,...

Digital Transformation powered by IT Service Management

Learn about the benefits of adopting an ITSM framework, including cost reduction, improved customer...

How C2 ITSM can fuel your organization’s growth

Information technology offers tools for the whole business. A decade ago this would’ve been a bold...

Why you should be using a Concurrent-licensing model

Consider using a concurrent-licensing model for your IT service software. Learn why it's a smart...

7 success factors in choosing an ITSM tool

Discover how to measure process maturity, consider the ITIL framework, prioritize flexibility, and...

Connect Azure DevOps With Your ITSM Tool

Discover the value of integrating Azure DevOps with your ITSM tool for better collaboration, bug...

Automate HR services for better efficiency

Automate HR services for better efficiency with Enterprise Service Management (ESM) technology....

Improve service quality: 6 key practices for exceeding customer expectations

Discover the key practices for exceeding customer expectations and improving service quality. Learn...

Replace your aging ITSM software

Replace your aging ITSM software with the right tool. Follow these steps to choose the best...

10 metrics to keep your requesters happy

From response time to cost per contact, discover the key indicators for improving customer support.

ITSM: Modern automation serving business efficiency

Insights, Automation & ITSM processes are key to enhancing business efficiency. Learn how to align...

AI : A business process revolution

Discover how artificial intelligence and automation can revolutionize your business processes,...

Minimize the impact of incidents on IT services delivery

Learn how to minimize the impact of incidents on IT service delivery through effective problem...

5 questions you should ask to improve your request management

Improve your request management and avoid customer dissatisfaction with these 5 key questions for...

What you must know about self-service support

Discover the power of self-service support in automating IT problem resolution. Increase customer...

The must-do’s of a new Helpdesk transition

Learn how to choose the right Helpdesk solution and the advantages of using an ITSM tool. Find out...

7 reasons why your support team becomes inefficient

Discover the 7 reasons why your support team may be becoming inefficient and how to overcome these...

Are your processes really mapped?

Discover the importance of process mapping and modeling in improving efficiency and identifying...