Optimize service management with department-specific catalogs
Effective service management relies on a clear and well-defined structure. A service catalogue...
Effective incident management: turning disruptions into opportunities
Incident management is quite the field! Computers sometimes seem to have a mind of their own,...
Streamlining change enablement for effective service management
Change is an unavoidable reality in business. Whether it's a software update, new...
Automate your IT asset management with APIs: top 5 benefits
Inventory management is a task for technicians that can quickly become complicated and lead to...
Optimizing HR management with ITSM
HR departments must continuously balance administrative efficiency, regulatory compliance, staff...
C2 ITSM x Hector: Optimizing IT asset management
Imagine if your IT teams could manage their assets, requests, and inventories in a streamlined and...
IT process automation: key benefits and use cases
In a world where technology is advancing at lightning speed, IT process automation emerges as an...
The role of ITSM in transforming healthcare services
Imagine a hospital where every service request, piece of equipment, and process is efficiently...
Mastering the IT service desk: insights for better performance
The service desk is often the unsung hero in IT, bridging the gap between users and IT departments....
Harnessing ITSM to enhance citizen engagement and municipal efficiency
Discover how IT service management technologies are transforming citizen engagement and improving...
Service management dedicated to the retail industry's needs
In the ever-evolving retail landscape, businesses are facing many challenges brought on by the...
Going beyond service level agreements
Service Level Agreements may seem complex at first glance, but understanding these agreements can...
Maximize your efficiency with asset management in your CMDB
James wakes up, as he does every morning, before dawn. His first greeting is the incessant BEEP...
How ITSM software supports MSP success
Many managed service providers (MSPs) rely on their ticketing system to help run their business...
Top 3 questions to ask an ITSM service provider before you buy
ITSM practices center on the use of a service desk. The service desk is a single point of contact...
7 technologies needed to build smart cities
Two decades on, we are beginning to see what the arc of the twenty-first century will look like....
5 ITSM trends you need to know for business efficiency
Welcome to the forefront of technological advancement and business efficiency! In today's...
How to consolidate service request management
Have you ever wondered how to better manage the overwhelming number of queries and requests from...
5-step stress-free ITSM change request process
If there’s one inevitable thing in IT service management (ITSM), it’s change. Change requests...
6 change management tips for implementing an ITSM tool
You’re implementing a new IT Service Management tool. You mapped out everything: setup,...