7 Technologies needed to build smart cities
Two decades on, we are beginning to see what the arc of the twenty-first century will look like....
5 ITSM trends you need to know for business efficiency
Welcome to the forefront of technological advancement and business efficiency! In today's rapidly...
How to consolidate service request management
Have you ever wondered how to better manage the overwhelming amount of queries and requests from...
5-step stress-free ITSM change request process
If there’s one inevitable thing in IT service management (ITSM), it’s change. Change requests...
6 change management tips for implementing an ITSM tool
You’re implementing a new IT Service Management (ITSM) tool. You mapped out everything: setup,...
Why you need a self-service portal
Self-service portals are some of the most valuable tools in the IT service management (ITSM) ...
Should I get ITIL certified? Everything you need to know
The IT Infrastructure Library (ITIL) is a set of adaptable best practices for delivering...
ITSM vs. ITIL: What’s the difference?
We know how you feel: when you start looking into service management frameworks, it can feel like...
The top 5 advantages of ITIL 4
Many organizations have seen the benefits of IT service management (ITSM). They’ve seen the value...
Why ITSM in education is a gamechanger
IT Service Management (ITSM) is a methodology that originated in enterprise business. It structures...
Help your company prepare for the future by reinventing IT
One of the only constants in the business world is change. Companies are connected through their...
How ITSM helps organizations beyond the IT department
IT service management (ITSM) is an organized approach IT teams can take to deliver information...
Use change management to improve your risk compliance
Most modern businesses, government agencies and other organizations that take their information...
What is ESM (Enterprise Service Management)?
The short answer: Enterprise Service Management (ESM) takes the principles of IT Service Management...
The 5 pillars of building a smarter city
In municipal boardrooms and online forums, the “smart city” of the future is a common topic of...
The Key Benefits of IT Service Management in Education
The practice of IT service management (ITSM) may have originated in large, private enterprises,...
What is the Digital Transformation of Cities?
So far, the story of the twenty-first century has been a story of the digital transformation of our...
ITIL 3 vs. ITIL 4: Are the new practices worth it?
ITIL 4 launched several years ago, but it is still something of a mystery to many business and IT...
What is the Difference Between ITSM and ESM?
When you research Service Management for your company, it can feel like you’re coming with more...
What is Cloud Digital Transformation?
Future-facing organizations of all sizes are looking to cloud digital transformations to get ahead...