Change management

Altering a configuration, updating a system, or implementing a new process might seem trivial....

Incident management is quite the field! Computers sometimes seem to have a mind of their own,...

Change is an unavoidable reality in business. Whether it's a software update, new...

If there’s one inevitable thing in IT service management (ITSM), it’s change. Change requests...

One of the only constants in the business world is change. Companies are connected through their...

Most modern businesses, government agencies and other organizations that take their information...

ITIL service desk management offers best-practice solutions for clients and users in today's...

Evolution, transition, transformation, modification or variation of services. So many terms that...