Imagine if your IT teams could manage their assets, requests, and inventories in a streamlined and connected way, all while boosting productivity. By joining forces, the two Quebec-based companies, C2 ITSM and Hector, provide a solution that revolutionizes service and asset management.
Hector is an all-in-one inventory management solution. This asset management software is designed to provide complete visibility over all your assets, whether fixed, on loan, rented, in transit, or stored. With its intuitive and fully customizable interface and advanced features, Hector streamlines the tracking of your equipment and easily adapts to your organization's unique requirements, ensuring efficient and optimized management.
Streamlining the management of your assets and IT requests has never been easier, thanks to the partnership between C2 ITSM and Hector. Here are some game-changing features:
Linking C2 ITSM and Hector allows for real-time or scheduled inventory synchronization. Any update in one system is automatically mirrored in the other, resulting in consistently up-to-date data and eliminating data loss or duplication risks.
When a critical asset is altered, moved, or reported missing in Hector, automated alerts are instantly generated in C2 ITSM. These notifications keep teams informed and enable them to safeguard the organization's assets swiftly.
Whenever an incident related to an asset is reported in C2 ITSM or Hector, the information is shared with the relevant teams. This method ensures everything is under control, allows for incident anticipation, and provides a clear overview of the situation.
"This collaboration allows organizations to leverage the specialized expertise of both platforms; C2 ITSM excels in managing requests and ITIL processes, while Hector focuses on inventory management, lifecycle, loans, maintenance, and advanced notifications. This synergy surpasses system limitations to provide proactive and centralized management."
– Joey Montambeault
President, Hector
Did you know? This setup helps IT teams avoid data duplication or loss while ensuring transparent tracking of active assets.
When a teacher requests a laptop through C2 ITSM, the system automatically identifies a shortage of stock in Hector. An alert is triggered, enabling the IT department to order the necessary equipment swiftly. The result? Supply times are halved, ensuring teachers have uninterrupted access to their tools.
A municipality managing a large fleet of vehicles and computers has implemented C2 ITSM and Hector to centralize its operations. When a vehicle requires maintenance, a request is automatically generated in C2 ITSM, while Hector updates the vehicle's status in its inventory. The result? A reduction in administrative errors and precise equipment tracking, enhancing the satisfaction of technical teams and managers.
A technology company specializing in software development previously used multiple tools to report and track faulty equipment. By adopting C2 ITSM and Hector, they were able to automate the reporting of issues as soon as they are detected. For instance, when a server malfunction is reported via C2 ITSM, Hector updates its status in real-time, and a ticket is automatically generated for a team to address the affected server. The result? The company improved its resolution times and strengthened its proactive incident management.
"The collaboration between Hector and C2 ITSM marks a significant advancement for our clients. Together, we can offer more comprehensive and effective solutions tailored to our customers' needs. This synergy boosts customer satisfaction and optimizes internal processes, providing invaluable added value to our users."
– Jason Brown,Vice President of Intellectual Property, Sherweb
Thanks to the collaboration between C2 ITSM and Hector, your organization gains a comprehensive solution that streamlines asset management and team cooperation. This partnership enhances responsiveness, simplifies processes, and enables your departments to work together more smoothly and efficiently. Don't let complexity hinder your growth: choose solutions that adapt to your needs and propel your organization into the future.
Ready to transform your asset management? Request your demo below to discover the full potential of this strategic collaboration.