Information technology offers tools for the whole business. A decade ago this would’ve been a bold statement, but today, business leaders know that IT services are an essential component of practically every business operation.
Today, any new initiative a company makes will be supported and entirely driven by technology. To be successful and drive the kind of growth that will set your company ahead of the competition, you need to ensure all of your IT systems, business units, and personnel are aligned towards a common goal.
C2 ATOM is a modern ITSM platform that can be just what your company needs to achieve these goals. So what exactly is C2 ATOM, and how can it accelerate growth at your business? We’ll cover everything you need to know about this powerful business tool in this article.
What is C2 ATOM?
C2 ATOM is a web-based IT service management (ITSM) software platform. It was designed from the ground up to help you better manage and connect your key IT processes, including project development, DevOps, IT support, and customer service.
The tool is codeless and designed to roll out quickly while still offering comprehensive ITIL-based service management. So no matter whether you’re a large enterprise reliant on secure on premise architecture or a small, agile, cloud-native business, ATOM has the features you need to accelerate growth.
Designed for ITIL Support
C2 ATOM supports every ITIL process, including change management, service request management, incident management, problem management, configuration, and asset management. As a result, you’ll have complete control and insight into your services and the teams that provide those services’ over their entire lifecycle.
Robust Asset Management Capabilities
It also includes a complete asset management solution for tracking all of your IT assets, including hardware and software inventories, contracts, purchase orders, and licenses. In addition, you can structure all of these different assets within a configuration management database (CMDB) that organizes and monitors every layer of your IT environment.
Powerful Business Analytics
With this tool, reports are updated in real-time and are easily shareable. This agile instrument includes a robust reporting dashboard that includes pre-built reports and customization tools so you can uncover whatever insights are essential to your company. For example, track your service desk efficiency and the status of every project in progress.
Powerful Integration Options
C2 ATOM allows you to manage all of the most popular IT service apps using APIs and webhooks, including Bomgar, TeamViewer, Lansweeper, Active Directory, Azure DevOps, and many other products in the Microsoft ecosystem.
Use C2 ATOM to Modernize Your ITSM Processes
Using C2 ATOM, you can take a flexible approach to ITSM that fits into modern Agile frameworks, even for problems that extend beyond the IT department. Because IT extends throughout modern organizations, good IT service management principles can benefit all parts of your organization.
Your C2 ATOM service desk can act as a central point of contact for any IT issue or other issue someone might have. Different teams, in and out of IT, won’t need to track all of the various incidents in your business separately. Instead, you’ll consolidate everything on a single platform.
Centralizing how problems, services, and projects are tracked also breaks down the silos in your business that hamper performance. You’ll avoid the kind of inefficiencies that can creep in when a particular team tries to maintain tight control over a service that they feel they have ownership of. A central ITSM platform like C2 ATOM reinforces the idea that everyone is working together for the good of the business as a whole.
Give users an easy way to make service requests
Introducing ITSM practices to your company can be challenging enough. You don’t also need to add complex requesting processes on top of it. Instead, keep things simple, and make it easy for everyone in the organization to buy into your new initiative. C2 ATOM makes it easy for everyone to submit any request they need through an intuitive service desk dashboard.
Thanks to C2 ATOM, you can automate all organizational processes yourself. No need to solely depend on the IT team to make adjustments. It is easy to automatize approvals, notifications, transfers, and processes through the tool. There is no limit to what you can do! With there being no code needed, you can easily prioritize tasks across different teams and departments.
Then monitor performance and improve outcomes
When you funnel all of your service requests through a unified ITSM platform like C2 ATOM, it’s easy to get all actions routed to the appropriate person as fast as possible. You also gain end-to-end monitoring and logging of the entire workflow.
Managers can check progress in real-time or run reports to identify trends that might not have been apparent when work was siloed amongst several different teams in several other tracking and ticketing systems. In addition, you can use reports generated by C2 ATOM as part of your ITIL framework to set benchmarks, verify performance or compliance to regulatory standards, and update project schedules as tasks are resolved.
C2 ATOM Helps Optimize, Improve, and Evolve IT Support
C2 ATOM can act as a platform to optimize all of your IT and business operations. Here are some of the main benefits of using C2 ATOM.
One of the primary benefits of using an ITSM platform like C2 ATOM is the capability to structure, visualize, and track an entire workflow. You can see all of the moving parts, the associated projects, subtasks, connected inventory items, and personnel, so you can more easily identify where you can optimize that workflow and reduce costs. Some ITSM platforms may require a considerable upfront investment before you see any financial benefits, but C2 ATOM’s efficient pricing structure makes it easy to find savings fast.
C2 ATOM’s various tools are specially designed to support ITSM processes, making it easier to follow your best practices and standards.C2 ATOM’s various components are also designed to work together, so workflows are standardized across your organization.
Better Process Control
Not only will C2 ATOM give you high-level control over how different workflows integrate, but it’ll also provide fine-grain control over each individual process. So, for example, you can adjust a small detail, like a production server configuration, and then monitor your KPIs for meaningful effects. These rapid feedback loops are also one of the main ways C2 ATOM can support Agile workflows
C2 ATOM makes it easy to see how all of your systems interconnect with a powerful and centralized CMDB. You’ll be able to quickly identify gaps or redundancies, request changes, and verify the results.
Strong Return on Investment
C2 ATOM is a complete suite of solutions, no extra modules are required. It is faster and easier to implement than other similar tools on the market. It will save you and your team time on everything from data migration and training to configuring and automating.
As you optimize more and more workflows, those individual savings add up, and you’ll begin to generate a solid return on investment. C2 ATOM ensures that every managed service is standardized, consistent, and integrated. As a result, it will help turn your entire organization into a more efficient whole.
Use C2 ATOM to Bring the Benefits of ITSM to Your Entire Organization
C2 ATOM is service management software designed for the whole organization. We know everyone from the front office to IT to HR, marketing, finances, production, general services, marketing etc. can benefit from the principles of good service management, so we created a codeless platform that everyone can use.
C2 ATOM reduces the workloads of service desk staff, simplifies interdepartmental collaboration, and makes IT, even more a cornerstone for how your company operates. It’s the ITSM platform that can grow your business.
Want to see what C2 ATOM can do for you? Schedule a demo today.